Return Policy: Please firstly read the below information relating to returns – if you wish to submit a return claim, please contact us.
Our Approach:
At The Games Edge, we pride ourselves on being specialists in gaming, and focus heavily on offering quality product for your gaming experience – we like to “get it right”.
Whether you are after one game or ten, we are happy to spend the time to help answer any questions you may have – or update the product listing if it’s not clear.
What sets us apart is that in addition to our pre-purchase service, we are committed to post-purchase service. We will be happy to help you after your purchase with any questions or concerns you have, or any advice you may need.
General Disclaimer:
At The Games Edge we are committed to having an accurate and informative website, so that you can do a lot of your research in your own time. However, the information provided is only of a general nature, and therefore should not be interpreted as advice for a specific purchase. As outlined in ‘Our Approach’ we are committed to helping our customers choose the right product – so please let us know of any questions or specific requirements you have prior to purchasing.
Image Disclaimer:
To aid our customers in their search for the right product, we provide images of our products on our website and in email correspondence as much as possible. Please note that although we endeavor to provide images that are as clear and representative as possible, there will sometimes be slight variations in colour due to different screen resolutions, slight changes to manufacturing finishes over time, and slight differences in the actual product colour vs the colour the photograph is able to capture. In the case of video games (new & pre-owned), the cover shown may not reflect the actual game cover supplied (as sometimes there are multiple copies of the game with varying covers) and if you require anything specific, please let us know so we can accommodate.
Checking orders upon delivery:
Upon receipt of your order: Immediately check your items (using the information on the box where possible) against your shipping document to ensure there are no missing or incorrect items. Please note that in some cases we may pack several items in one larger box. If you are unsure about an item, please contact us.
If you do find you have a missing or incorrect item, please contact us as soon as possible, and we require notification within 7 days from when the items were delivered.
Important – Once a product has been unpacked, assembled or installed we consider the customer has accepted the product as the correct product and we will therefore be unable to exchange or replace the item at our cost. Nevertheless, we will always work hard to resolve any issues.
Missing/Incorrect/damaged items:
If you find you have a missing, incorrect or damaged item, please contact us within 7 days of receiving your delivery. If you have received an incorrect item, do not unpack, assemble or install the item, otherwise this will be taken to have accepted the item as is.
If you have any questions, please email us, however, claims for missing/incorrect and damaged items MUST be made in writing.
Please include as much information as possible including your order or invoice number, your name and address, the item that is missing/incorrect/damaged and any evidence you have (e.g. a photo of the damaged or incorrect item.)
As soon as we have received this information, we will investigate and rectify any problems as soon as possible.
Faulty products and Warranties:
In addition to your consumer guarantees, all of our NEW products may come with manufacturer warranties. Contact us if you have any issues and we will do our best to resolve this in the simplest/quickest way possible.
Change of Mind Policy:
At TGE we work hard to make sure we supply the right product for every customer. We do understand however, that we all change our mind sometimes for various reasons, so in the event a customer changes their mind we may accept customer returns, provided the following conditions are met:
All requests for Change of Mind Returns MUST be made in writing within 14 days from payment (where a deposit is paid, this is the date of payment). This includes when items are on backorder, if they are being delivered etc.
All product boxes must be undamaged and unopened, and all items must be in original packaging and must not have been installed, plugged in, tested, or used in any way.
The customer will be responsible for any freight costs in returning any items (we recommend using a trackable service and will not be responsible for items lost/damaged in transit back to us from the customer)
If the customer received free shipping, the real cost of shipping will be deducted from the credit.
If all conditions are satisfied, the following options will be available for the Change of Mind return:
a) full store credit; or
b) refund with a 20% restocking fee applied.
Please note that there are exceptions to the Change of Mind Policy:
The following orders are not covered by this policy and no returns will be granted:
- Orders of 5+ items.
- Pre-owned games for any platform
- Special order items
- Orders which are shipped internationally.
- The option for a refund for change of mind will not be available where the order total exceeds $100